Getting Started
I’m New to Pilates, Where Do I Start?
If you’re new to Pilates, a great first step is to take our Pilates Quiz. It’s designed to match you with the perfect class options based on your fitness level and goals. Once completed, it will recommend the best option for you.
Do I need to be fit to start Pilates?
No. Our classes are designed to accommodate people of all fitness levels, including complete beginners. Pilates is a flexible exercise system that can be modified to meet individual needs and abilities.
What should I bring to class?
Bring a towel, a water bottle, and wear comfortable exercise clothing and clean grip socks. Pilates grip socks are also available for purchase at the studio.
Our Classes & Approach
What classes do you offer?
At Village Pilates we offer a diverse range of classes to suit every fitness level and interest:
- Mat Pilates: focuses on core strength, flexibility and overall body awareness.
- Reformer Pilates: uses specialised equipment to enhance precision and add resistance training.
- Barre: combines Pilates, yoga and ballet moves to improve balance, build muscle and enhance posture.
- Dance Pilates: infuses dance movement with Pilates for a fun, energetic workout.
Each class is designed to cater to both beginners and seasoned practitioners, ensuring everyone can participate at their own pace.
How are group classes and semi-private classes different?
A group class is not tailored to individual needs, though we aim for variation from class to class and offer general modifications to suit different abilities where possible.
A semi-private class is a personalised session tailored to your needs and goals, with a maximum of 4 clients per instructor. Sessions use a variety of equipment such as the reformer, high barrel, trap table and spine corrector. Please note we only offer ‘Private’ (1:1) sessions on request or for initial consultations.
What’s the difference between Pilates and Yoga?
The most fundamental difference between the two is that yoga has deep philosophical roots. It focuses on uniting the body, mind and spirit to bring about harmony and wellbeing. Pilates also places great emphasis on the body and mind connection, however, there is no spiritual focus. Instead, the focus is on controlled, precise movements executed with complete focus and breathing technique.
What is the ‘Whole Woman Approach’?
The ‘Whole Woman Approach’ is a holistic method used in our practice, focused on restoring the body’s natural posture and enhancing overall health. It emphasises a comprehensive understanding of body mechanics and integrates pelvic health — beneficial not only for women but for anyone seeking a balanced, effective approach to physical wellness.
What is the Village Accountability Program?
The Village Pilates Accountability Program is designed to keep you motivated and on track with your fitness goals. It includes regular check-ins, personalised support, and structured goal setting to ensure you stay committed and see tangible results in your wellness journey.
Booking, Pricing & Memberships
How do I sign up for a class?
How can I book in a class at Village Pilates?
Booking a class at Village Pilates is easy and convenient. Here are the steps you can follow:
Book our website:
1. Visit our website booking page, where you can view our class schedule. Browse through the available classes and select the one you wish to attend. You can see the date, time, and instructor for your preferred class.
2. Once you’ve chosen your desired class, click on it to proceed with the booking. You’ll be prompted to log in to your Arketa account. If you already have an account, simply enter your login credentials. If you’re new to Arketa, you can quickly create a new account during the booking process.
3. After logging in, you’ll be able to confirm your class selection and complete the booking. If you have previously purchased a package, the class booking will be automatically deducted from your existing package.
4. Upon completion of the booking, you will receive an email confirming your class.
Book on our Free App:
As an alternative to the website, you can also book classes using our free Village Pilates App (St Ives), available for both Apple and Android devices.
1. Simply download the app from the App Store or Google Play.
2. Follow the instructions to log in or create a new Arketa account. The app provides a user-friendly interface for booking classes and managing your schedule on the go.
3. Once you’ve chosen your desired class, click on it to proceed with the booking. If you have previously purchased a package, the class booking will be automatically deducted from your existing package.
4. Upon completion of the booking, you will receive an email confirming your class.
Book on the phone (between 7am and 2pm):
If you prefer to book a class over the phone or have any difficulties with online booking, you can reach out to our friendly team at 0415-715-052. They will be more than happy to assist you in reserving a spot in the class of your choice. Note that our office hours are M-F, 7am to 2pm. If you call outside of these hours, feel free to leave a message and a member of our team will get back to you the following business day.
What are your membership and pricing options?
We offer a range of flexible options to suit your lifestyle, including intro offers, ongoing memberships, and special student memberships. You can view all our pricing and membership options here.
How often should I practise Pilates?
Ideally, we recommend at least 2-3 visits per week but understand this isn’t possible for everyone. As with everything, the more you practice, the more you’ll get out of it.
What is a waitlist? What does it mean if I'm on the waitlist?
A waitlist is a feature we offer when a class is fully booked. If you wish to attend a class that is currently at maximum capacity, you can choose to join the waitlist for that particular class. If a spot becomes available due to a cancellation, it will be offered to the individuals on the waitlist in the order they joined. If you are on the waitlist and a spot opens up, you will be notified via email or phone. It’s important to respond promptly to secure your place in the class.
Who should I contact if I need help?
If you require any assistance or have any inquiries regarding our classes, scheduling, or any other concerns, please reach out to our customer service team. Our reception team is available 7am – 2pm Mon- Fri. If you call outside opening hours, they will get back to you the following business day. You can contact them via phone, text or email, and they will be glad to provide you with the information and support you need.
How do I update my account information?
You can update your account information by logging into your profile on our website. Once logged in, you can modify your contact details, payment information, and any other personal data under the ‘Account Settings’ section.
How long do I have to cancel a class? What is your cancellation policy?
We understand that plans can change, and you may occasionally need to cancel a class. To ensure fairness for both our members and instructors, we ask that you provide:
- At least 24 hours’ notice for private and semi-private sessions
- At least 12 hours’ notice for group classes
Providing sufficient notice allows us to offer your spot to another member on the waitlist.
If a class is cancelled outside of the required notice period, or if you do not attend a booked class, the following will apply:
- Private and semi-private sessions: The session credit will be forfeited.
- Group classes: A $10 late cancellation/no-show fee will be charged.
These terms apply in accordance with your membership or package.
Injuries & Health Conditions
I have an injury, can I attend a group class?
If you are new to Pilates and have a chronic injury, you will need to book an ‘Initial Consultation‘ to ensure you find the right classes for you. If you have done Pilates before, are aware of your limitations and understand how to modify exercises correctly, then you can join an appropriate group class. If you need help deciding where to start please contact us.
I’ve done Pilates at a different studio, do I need to attend an initial consultation if I want to book a Reformer class?
If you have done reformer Pilates before then no, there is no need to book an initial consultation before joining our reformer class. An Initial Consultation is a great idea if you have chronic injuries, certain goals that you’d like to discuss or if you are needing some personalised attention for any reason.
I may need a 1:1 session before joining a group class, how does this work?
If you feel a private 1:1 session would be helpful before joining a group class, you can book a 1-on-1 initial consultation. Simply get in touch with our customer service team or book via our website. In the session, the instructor works with you personally to assess your needs, introduce the fundamental principles of Pilates, and tailor everything to your goals.
Can I do Pilates with a health condition?
Yes, Pilates can be a great option for those with health conditions, as it is low-impact and highly adaptable. We recommend starting with an initial consultation to tailor your Pilates experience to your specific health needs and ensure a safe, effective workout plan.
Help, Account & Events
Who should I contact if I need help?
If you require any assistance or have any inquiries regarding our classes, scheduling, or any other concerns, please reach out to our customer service team. Our reception team is available 7am – 2pm Mon- Fri. If you call outside opening hours, they will get back to you the following business day. You can contact them via phone, text or email, and they will be glad to provide you with the information and support you need.
How do I update my account information?
You can update your account information by logging into your profile on our website. Once logged in, you can modify your contact details, payment information, and any other personal data under the ‘Account Settings’ section.
What is your cancellation policy?
We understand that plans can change, and you may occasionally need to cancel a class. To ensure fairness for both our members and instructors, we ask that you provide:
- At least 24 hours’ notice for private and semi-private sessions
- At least 12 hours’ notice for group classes
Providing sufficient notice allows us to offer your spot to another member on the waitlist.
If a class is cancelled outside of the required notice period, or if you do not attend a booked class, the following will apply:
- Private and semi-private sessions: The session credit will be forfeited.
- Group classes: A $10 late cancellation/no-show fee will be charged.
These terms apply in accordance with your membership or package.
How can I find out about events and workshops?
Stay updated with our latest events and workshops by checking the ‘Events’ section on our website, subscribing to our newsletter, or following us on social media. We regularly post updates and registration details for all our community activities and educational workshops.
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