Studio Policies

• All in studio services are 50 minutes in duration
• Please bring your own towel and water bottle to each session
• Grip socks must be worn in all sessions. We have socks available to purchase in studio
• Wear comfortable exercise clothing
• A 12 hour cancellation period applies to all group classes, including but not limited to; Reformer, Mat, Barre, Strong AF
• A 24 hour cancellation period applies to all Semi-private and Private classes
• If you are running late for your class, we will hold your spot for 10 minutes. After that entry into the class will be at the instructor’s discretion
• We happily accept reoccurring block bookings for semi-private sessions only
• Group sessions are scheduled on a “first come, first served” basis. Online bookings open 7 days in advance. Please book in advance to avoid disappointment
• All purchases are non-transferable and non-refundable
• All sessions must be pre-booked & pre-paid. Payment is due & payable at the time of booking

Standard Cancellation Policy

• Semi-private and Private sessions: Due to the small number of clients per class, any cancellations made within 24 hours of your session or no shows, will result in 1 x session being deducted from your membership
• Group Classes (including but not limited to; Reformer, Mat, Barre and Strong AF): any cancellations made within the 12 hours of your class or no shows, will result in a $10 cancellation fee. Please note that a 1 x class credit will not be deducted from your membership, but it will be unavailable to use until your $10 cancellation fee has been paid
• Village Pilates may cancel group sessions if three or less people are booked in. We will inform you via email / sms / phone
• Instructors may change without notice due to unforeseen circumstances
• The easiest way to manage your schedule is via the Village Pilates St Ives app. Download for free now iPhones | Android Alternately you can text / call us on 0415 715 052 or email teamvp@villagepilates.com.au

Late Arrival Policy

• If you are running late for your class, we will hold your spot for 10 minutes. After that entry into the class will be at the instructor’s discretion
• This policy is in place to ensure you receive a proper warmup to optimise your workout

Makeup Classes

• Unused classes/sessions may be carried over and used later on most memberships, excluding the Platinum Membership
• Makeup sessions will be automatically added to your account. 
• Makeup sessions are valid for 4 weeks, this can not be extended

Waitlist Details

• If group sessions are full you’ll have the option of joining the “waitlist”
• Being on the waitlist means you don’t have a spot in the class
• Our booking system will automatically inform you (by either email or text) if you have been moved off the waitlist and into the class. Please confirm if you will or will not be joining the class
• The easiest way to view your booking status is via the Village Pilates St Ives app
• 80% of the time clients on a waitlist end up with a spot in the class

How to Book / Manage your Schedule

• The easiest way to book / manage your schedule is via the Village Pilates St Ives app. Download for free now iPhones | Android
• Bookings can also be made via our website. Group session bookings. Semi-private bookings
• Alternately you can text / call us on 0415 715 052 or email teamvp@villagepilates.com.au

Communication via email and text

On creating a client account with us you agree to receiving emails and text about your account and your bookings/schedule. In addition, you will also receive emails in regards to your membership, studio updates, free workshops, events and newsletters that you can unsubscribe to at any time.

Weekly Memberships

• This membership is billed weekly from the date you first signed up
• This membership is to be used by the one member only. We don’t allow memberships to be shared with other members or non members
• Memberships are only available as direct debits using a credit card or bank account
• Memberships are non-refundable and non-transferable and are not redeemable for cash
• Group Class Cancellation Policy:
  Reformer | Mat | Barre | Strong AF — Please cancel at least 12 hours before class to avoid a $10 late cancellation fee. No-shows will incur the same fee.
• Late arrival policy – If you are running late for your class, we will hold your spot for 10 minutes. After that entry into the class will be at the instructor’s discretion.
• Unused sessions – Any unused weekly classes will automatically roll over to be used the following week. Excluding Platinum Memberships
• Memberships are paid in advance. If you fail to give Village Pilates adequate written notice via email, no refunds will be given once the transaction has been made
• Refunds based on change of mind, change of circumstance or simply forgetting to let us know will not be possible
• We will happily put your membership on hold, the minimum amount of time will be 2 weeks and a maximum amount of time for each calendar year will be 6 weeks. If you do need to pause your membership, we will require 2 weeks notice.
If you are away for more than 6 weeks we will happily add makeup sessions to your account on your return.
• Payments are charged using Stripe
• If your account information changes (i.e. expired credit card) please be sure to update the information the next time you’re in the studio as there will be a charge for any declined / default payments
• If there is a failed direct debit payment, Stripe may charge a dishonour fee. Please note that this is not a charge from Village Pilates and therefore Village Pilates can not refund this fee
• 7 day cooling off period – Refund would be the amount paid minus full casual rate of any classes attended, late canceled or no show bookings
• For contracts cancelled within the first 12-weeks, you will be charged the prorated balance on your 12-week contract.
• No cancellation fee will apply for cancelling your weekly membership after the initial 12-week contract
• To cancel this membership please advise Village Pilates, in writing, at least 72 hours before your membership is due to roll over. Email teamvp@villagepilates.com.au

4 Pack | 6 Pack | 10 Pack Direct Debit Packs

• This membership is available to use in semi-private classes only
• This membership is billed when you have used up your last class credit or after the pack expires, whichever occurs first.
• This membership is to be used by the one member only. We don’t allow memberships to be shared with other members or non members
• Memberships are only available as direct debits using a credit card or bank account
• Memberships are non-refundable and non-transferable and are not redeemable for cash
• Semi-Private Class Cancellation Policy: For classes cancelled within our 24 hour cancellation window, one of your weekly class credits will be deducted from your account. No-shows will incur the same deduction.
• Unused sessions –  Any unused classes will automatically be rolled over to be used in your next payment period.
• Memberships are paid in advance. If you fail to give Village Pilates adequate written notice via email, no refunds will be given once the transaction has been made
• Refunds based on change of mind, change of circumstance or simply forgetting to let us know will not be possible
• We will happily put your membership on hold, the minimum amount of time will be 2 weeks and a maximum amount of time for each calendar year will be 6 weeks. If you do need to pause your membership, we will require 2 weeks notice.
If you are away for more than 6 weeks we will happily add makeup sessions to your account on your return.
• Payments are charged using Stripe
• If your account information changes (i.e. expired credit card) please be sure to update the information the next time you’re in the studio as there will be a charge for any declined / default payments
• If there is a failed direct debit payment, Stripe may charge a dishonour fee. Please note that this is not a charge from Village Pilates and therefore Village Pilates can not refund this fee
• 7 day cooling off period – Refund would be the amount paid minus full casual rate of any classes attended, late canceled or no show bookings
• To cancel this membership please advise Village Pilates, in writing, at least 72 hours before your membership is due to roll over. Email teamvp@villagepilates.com.au

Student Membership

• This membership is available to full-time students only, 25 years old and under
• This weekly membership is available to use on group classes only. This includes reformer, mat, dance and barre classes only
• A maximum of 3 group sessions can be attended each week
• This membership is billed weekly from the date you first signed up
• This membership is to be used by the one member only. We don’t allow memberships to be shared with other members or non members
• Memberships are only available as direct debits using a credit card or bank account
• Memberships are non-refundable and non-transferable and are not redeemable for cash
• Group Class Cancellation Policy:
  Reformer | Mat | Barre | Strong AF – Please cancel at least 12 hours before class to avoid a $10 late cancellation fee. No-shows will incur the same fee.
• Late arrival policy – If you are running late for your class, we will hold your spot for 10 minutes. After that entry into the class will be at the instructor’s discretion.
• Unused sessions – Any unused weekly classes will automatically rolled over to be used the following 4 weeks. 
• Memberships are paid in advance. If you fail to give Village Pilates adequate written notice via email, no refunds will be given once the transaction has been made
• Refunds based on change of mind, change of circumstance or simply forgetting to let us know will not be possible
• We will happily put your membership on hold, the minimum amount of time will be 2 weeks and a maximum amount of time for each calendar year will be 6 weeks. If you do need to pause your membership, we will require 2 weeks notice.
If you are away for more than 6 weeks we will happily add makeup sessions to your account on your return.
• Payments are charged using Stripe
• If your account information changes (i.e. expired credit card) please be sure to update the information the next time you’re in the studio as there will be a charge for any declined / default payments
• If there is a failed direct debit payment, Stripe may charge a dishonour fee. Please note that this is not a charge from Village Pilates and therefore Village Pilates can not refund this fee
• 7 day cooling off period – Refund would be the amount paid minus full casual rate of any classes attended, late canceled or no show bookings
• For contracts cancelled within the first 12-weeks, you will be charged the prorated balance on your 12-week contract.
• No cancellation fee will apply for cancelling your weekly membership after the initial 12-week contract
• To cancel this membership please advise Village Pilates, in writing, at least 72 hours before your membership is due to roll over. Email teamvp@villagepilates.com.au

Intro Offers / New Clients

• Only new clients can claim intro offers
• Maximum 1 x intro offer per new client
• Our current 6 Group Sessions | 2 Wk Intro offer will expire 14 days after your first visit
• An initial consult must be completed before starting semi-private sessions

Pregnant Clients

• If you are experiencing any pregnancy related medical conditions please seek medical advise before starting Pilates
• Generally speaking, if you have been practising Pilates before falling pregnant, you can continue sessions through out your pregnancy
• For you and your babies safety please inform you instructor of your pregnancy
• Group classes (reformer, mat and barre) are usually appropriate until 12-16 weeks. After that we recommend semi-private sessions, speak to our team for guidance
• Every pregnancy is different, the above is general advise only

If you have any questions or concerns please contact us, we’re here to help!